Refund Policy

If a delivered Product does not meet with the Customer's complete satisfaction, the Customer may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.
In accordance with article L.221-21 of the French Consumer Code, and in order to exercise this right of withdrawal under the conditions of articles L. 221-18 et seq. of the French Consumer Code, the Customer is invited to complete the standard withdrawal form by clicking on the link below: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf. Print it out and return it to us at contact@doucecomplicite.com
The Operator will acknowledge receipt of the customer's withdrawal request by e-mail.
Where applicable, the customer may exercise his right of withdrawal by notifying the following information to the Operator:
name, address, telephone number and e-mail address ;
decision to withdraw by means of an unambiguous statement.
The cost of returning the goods is borne by the Customer, unless the goods cannot normally be returned by post, in which case the Operator will collect the goods at its own expense.
The exceptions of article L.221-28 of the French Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract :
for the supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal ;
the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
the supply of goods made to the consumer's specifications or clearly personalized;
the supply of goods likely to deteriorate or expire rapidly;
the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
the supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
concluded at a public auction;
the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which are to be provided on a specific date or at a specific time;
the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
The Product must be returned in its original packaging, in perfect condition, fit for resale, unused and with all accessories.
In addition to the returned Product, the return package must also contain a letter specifying the Customer's full and exact contact details (surname, first name, address), the order number and the original purchase invoice.
The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements required to implement the Customer's reimbursement. This refund may be made by the same means of payment as that used for the Customer. In this respect, Customers who have paid for their order in the form of credit notes/gift vouchers may be reimbursed by credit notes/gift vouchers at the discretion of the Operator.
By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges that he/she has been informed of the cancellation procedure.

The Customer may contact the Operator :
by e-mail to contact@doucecomplicite.com, indicating name, telephone number, the subject of the request and the number of the order concerned.